Tuesday, August 23, 2011
Three months later we still have roaches
Three months and several visits by the exterminator later and we still have roaches! Courtyard Square and the exterminator just can't seem to get a handle on it. The exterminator assured us the bait he was using was effective and the roaches would take it back to their nest and kill the colony. Yet everytime we turn around we have roaches coming under the shared wall with the apartment next door. Should it really take months for them to get the situation under control?
Monday, May 23, 2011
Outdoor Concerts @ Courtyard Square Apartments
Here are two videos from this past weekend. The first video was taken Saturday evening [Sunday morning] at 12:22am and the second was taken a bit later around 1:15am. These tenants have their music just blaring so that it can be heard throughout the entire courtyard and even in our apartment with the doors and windows closed. This happened last weekend too. I've asked the Courtyard Square apartments office staff what we should do about this earlier in the week and they havent even bothered to respond
Courtyard Square Apartments offers outrageous service
Here is a screenshot of one of Courtyard Square Apartments brochures where they claim to offer "outrageous service"
Like most of their other claims this is misleading. Yes their servce will leave you outraged but not in a good way and not in the way their ad leads you to believe. On the 9th of May I sent them a message through their website with a list of things that needed to be fixed. When I spoke with one of the females in the office the next day she claimed to have not gotten the message so I verbally gave them the list again and she assured me it would be taken care of promptly.
Three of four days later the maintenance man came and fixed a few of the things but left more unfixed or worse than when he started then promised he would be back to fix the rest. I called the office and talked to the staff and was informed that maintenance was busy and was given the general run around. On this day I also sent them an email telling them that the problems needed to be corrected, we got no response.
A few days later I sent them the below email and also contacted the health department about the worst problem. The health department actually responded and came out and made maintenance fix one problem, we never heard from Courtyard Square management though. At this point it's been a full two weeks that the office staff have ignored our emails, messages through their system, and failed to return our phone calls. I know they received the emails because they were niot bounced back as undeliverable and the morning after the last email was sent the exterminator visited to put bait down for the roaches, I guess the office staff is choosing to ignore the rest of the problems. We still have a list of things needing to be fixed as well as problems that need to be addressed. I guess the CourtyardSquare office staff figures if they ignore the problems long enough they will fix themselves. I don't think that is what Capreit had in mind when they came up with the "outrageous service" slogan.
Like most of their other claims this is misleading. Yes their servce will leave you outraged but not in a good way and not in the way their ad leads you to believe. On the 9th of May I sent them a message through their website with a list of things that needed to be fixed. When I spoke with one of the females in the office the next day she claimed to have not gotten the message so I verbally gave them the list again and she assured me it would be taken care of promptly.
Three of four days later the maintenance man came and fixed a few of the things but left more unfixed or worse than when he started then promised he would be back to fix the rest. I called the office and talked to the staff and was informed that maintenance was busy and was given the general run around. On this day I also sent them an email telling them that the problems needed to be corrected, we got no response.
A few days later I sent them the below email and also contacted the health department about the worst problem. The health department actually responded and came out and made maintenance fix one problem, we never heard from Courtyard Square management though. At this point it's been a full two weeks that the office staff have ignored our emails, messages through their system, and failed to return our phone calls. I know they received the emails because they were niot bounced back as undeliverable and the morning after the last email was sent the exterminator visited to put bait down for the roaches, I guess the office staff is choosing to ignore the rest of the problems. We still have a list of things needing to be fixed as well as problems that need to be addressed. I guess the CourtyardSquare office staff figures if they ignore the problems long enough they will fix themselves. I don't think that is what Capreit had in mind when they came up with the "outrageous service" slogan.
Personal Waterfalls @ Courtyard Square Apartments
Here is another video showing the rain running out of the gutters at Courtyard Square Apartments. If you like waterfalls you'll love this place. Because the gutters haven't been cleaned out the rain runs straight out of them and soaks anyone using the balcony to get to or from their car. Then it runs off of the balcony and gets you again underneath on the sidewalk. You get wetter from the gutters than you do the rain because it's all collecting into one flow rather than hitting you in individual drops.
Friday, May 20, 2011
Birds are out, squirrels are in
After the health department came on Wednesday the complex miraculously had the birds nest out and the eaves sealed up in around three to four hours. We thought all was well until this morning when we heard scampering about in the eaves above our head. I believe a squirrel is trapped in there that they failed to get out before closing the eaves up. I walked the length of the building to see if it has another way out but apparently it doesnt. It's been running around all day. I'm scared that it is going to die in there but I don't look forward to calling the office and telling them because they're going to think we're playing games. :(
Wednesday, May 18, 2011
The joys of parking at Courtyard Square Apartments
Courtyard Square Apartments has signs like this one up at the entrances to the complex
These are more for show than anything because management never enforces the parking policy. If you look around the complex you will find that close to half of the vehicles if not more do not have permits. This means that when you get home at night, more often than not you end up parking a long way from your apartment. If you have bags to carry you're going to be packing them a long way. The parking lots are very dimly lit so if you don't feel safe walking a long way in the dark then you're really going to hate parking here. Below is a map of the complex showing how far you may have to park from your apartment.
And here is a video showing how far you might have to walk to your car and how dark it is out there at night.
These are more for show than anything because management never enforces the parking policy. If you look around the complex you will find that close to half of the vehicles if not more do not have permits. This means that when you get home at night, more often than not you end up parking a long way from your apartment. If you have bags to carry you're going to be packing them a long way. The parking lots are very dimly lit so if you don't feel safe walking a long way in the dark then you're really going to hate parking here. Below is a map of the complex showing how far you may have to park from your apartment.
And here is a video showing how far you might have to walk to your car and how dark it is out there at night.
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